How long does delivery take?
Eldoret deliveries are typically same-day or next-day. Outside Eldoret, we dispatch within 24 hours and delivery takes 2–3 business days via courier.
What are the delivery fees?
Delivery is FREE on orders over KES 3,000. Orders below KES 3,000 attract a flat KES 200 delivery fee for Eldoret. Rates vary for other towns.
What is your returns policy?
We accept returns within 7 days for items in original, unused condition with packaging. Contact us via WhatsApp to initiate a return. Refunds are processed within 3–5 business days.
How do I pay?
We accept M-Pesa (Paybill 999888), cash on delivery (Eldoret only) and card payments. M-Pesa is the most popular and fastest option.
Are the products genuine?
Yes — all products on ShopWave are sourced from verified suppliers and are 100% genuine. We offer a full refund if you receive a counterfeit item.
Can I order via WhatsApp?
Yes! Many customers place orders directly on WhatsApp. Send us your order details, name and delivery address on +254 712 999 888 and we'll handle the rest.